Click and Collect

Click & Collect is a convenient service which allows you to place an order on our website and collect it at Ayesh Stores at your convenience.
Step 1 Place your order: On check out select “Click & Collect” delivery method.
Step 2 Receive SMS or email confirmation: Once your order is ready for pick up you will receive a notification by SMS or email.
Step 3 Pick up your order in store: Bring your ID and show your confirmation SMS or email to pick up the order in our store.
Our Click & Collect service offers to pay online.
When collecting your order please ensure that you have your order confirmation SMS or email (either printed or on your phone), then please provide your photographic ID which will be photocopied by the store before the goods are released.
If third parties are collecting goods on your behalf, they must have a copy of the order confirmation email (either printed or on the phone), order number and photographic ID which will be photocopied by the store before the goods are released.
Once you arrive at the store, you can collect your order from the Customer Service desk.
Once the order is made, we will make the products/items ready for collection then we will inform you by SMS or email.
If the stock is available in the store, we will inform you by SMS or email and you will be able to collect it same day.
If there is no stock in the store, you will be notified by SMS or email (in this case you will be able to collect the item within a maximum of 7 working days).
/return-refunds/Click & Collect orders can be returned by contacting the Online sales team on info@ayesh-group.com, subject to our return policy. Click here for our Returns & Refunds Policy.
If you are delayed in collecting your order, please contact us.
For prepaid orders, the order will be kept for 7 days after which it will be cancelled and we will refund you using the original payment method. (It will take around 7 to 14 working days to complete the refund process).
To cancel your order, please email our online sales team on info@ayesh-group.com or call us on 
+971 6 558 8551  between 9AM and 6PM, Saturday to Thursday (excluding Fridays and public holidays).
Please note that if you have already paid online for your order through Click & Collect, a cancellation will result in an automatic refund to your original payment method. Refund will be done in 7 to 14 working days.

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