When collecting your order please ensure that you have your order confirmation SMS or email (either printed or on your phone), then please provide your photographic ID which will be photocopied by the store before the goods are released.
If third parties are collecting goods on your behalf, they must have a copy of the order confirmation email (either printed or on the phone), order number and photographic ID which will be photocopied by the store before the goods are released.
If you are delayed in collecting your order, please contact us.
For prepaid orders, the order will be kept for 7 days after which it will be cancelled and we will refund you using the original payment method. (It will take around 7 to 14 working days to complete the refund process).
To cancel your order, please email our online sales team on firstname.lastname@example.org or call us on
+971 6 558 8551 between 9AM and 6PM, Saturday to Thursday (excluding Fridays and public holidays).
Please note that if you have already paid online for your order through Click & Collect, a cancellation will result in an automatic refund to your original payment method. Refund will be done in 7 to 14 working days.